Mr. Jason Yee
567 Residential Crescent
Vancouver BC V2V 2V2
Dear Mr. Yee:
Re: Your Claim Request
Thank you for contacting us with your concerns about our return policy. Audiophile CDs and Multimedia is committed to offering great deals on quality multimedia products. We have a long-standing reputation for excellent customer service and products, and we would like to explain our return policy.
In 2014, we learned that customers were taking advantage of our no-questions-asked return policy to make illegal copies before returning the merchandise to our store. Out of respect for copyright laws, we updated our return policy. We now offer refunds on unopened media only. As the media you returned to us was opened, we were unable to provide a refund.
Although we cannot grant your request, we are pleased to offer you the enclosed coupon for 20% off your next purchase at Audiophile CDs and Multimedia.
We thank you for shopping at Audiophile CDs and Multimedia and we hope to continue serving you in the future.
Sincerely,
Heather Fraser
Owner and Proprietor
Audiophile CDs and Multimedia
604-555-5555
heather@audiophile.ca
Enclosed: One (1) Coupon
