Portfolio: Revised Sample #1 (Claim Refusal)

Mr. Jason Yee

567 Residential Crescent

Vancouver BC  V2V 2V2

Dear Mr. Yee:

Re: Your Claim Request

Thank you for contacting us with your concerns about our return policy. Audiophile CDs and Multimedia is committed to offering great deals on quality multimedia products. We have a long-standing reputation for excellent customer service and products, and we would like to explain our return policy.

In 2014, we learned that customers were taking advantage of our no-questions-asked return policy to make  illegal copies before returning the merchandise to our store. Out of respect for copyright laws, we updated our return policy. We now offer refunds on unopened media only. As the media you returned to us was opened, we were unable to provide a refund.

Although we cannot grant your request, we are pleased to offer you the enclosed coupon for 20% off your next purchase at Audiophile CDs and Multimedia.

We thank you for shopping at Audiophile CDs and Multimedia and we hope to continue serving you in the future.

Sincerely,

Heather Fraser
Owner and Proprietor
Audiophile CDs and Multimedia
604-555-5555
heather@audiophile.ca

Enclosed: One (1) Coupon

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