Portfolio: Draft #1 (Claim Refusal)

Audiophile CDs and Multimedia
1234 Commercial Dr
Vancouver BC  V1V 1V1


Mr. Jason Yee

567 Residential Crescent

Vancouver BC  V2V 2V2

Dear Mr. Yee:

Re: Your Claim Request

Audiophile CDs and Multimedia is committed to offering great deals on quality multimedia products. We have a long-standing reputation for excellent customer service.

In 2014, we became aware that customers were taking advantage of our lenient return policy to make and distribute illegal copies of media before returning the merchandise to our store. Out of respect for copyright laws, we amended our previous policy to exclude opened media products. Although we cannot grant your claim, we are pleased to offer you the enclosed coupon for 20% off your next purchase at Audiophile CDs and Multimedia.

We thank you for your patronage and hope to continue serving you in the future.


Heather Fraser
Owner and Proprietor
Audiophile CDs and Multimedia

Enclosed: One (1) Coupon


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